Return Policy

Return Policy

Returns & Exchanges

We want you to be completely satisfied with your purchase from Treasure Outlet London. If you are not happy with your order, please read our return policy below:

1. Eligibility for Returns

   • Items may be returned within [X] days of receipt.
   • Items must be unused, in their original condition, and with all tags still attached.

2. Non-Returnable Items

   • Certain products such as [list non-returnable items, e.g., underwear, or sale items] are non-returnable.

3. Return Process

   • To initiate a return, please contact us at [assistance.consumer.shop@outlook.it] for a return authorization.
   • Once approved, you will receive instructions on how to return the product.

4. Refunds

   • Once your return is received and processed, we will issue a refund to your original payment method, excluding any shipping costs.
   • Refunds will be processed within [X] business days.

5. Exchanges

   • If you would like to exchange an item, please follow the return process and place a new order for the desired product.

6. Shipping for Returns

   • Customers are responsible for the return shipping costs unless the item is defective or the wrong item was shipped.